Wow, the part about the agent experience layer being so ad hoc is so true! How do you think we'll ever get to a truly consistent UX for agents across different platforms, based on your brillant CAR framework?
Absolutely! For the cases I've seen, CAR seems to work well in adding a structure to how to build and meet user needs. It's a simple way for engineer and designers to envision how the end user experience will be delivered.
Wow, the part about the agent experience layer being so ad hoc is so true! How do you think we'll ever get to a truly consistent UX for agents across different platforms, based on your brillant CAR framework?
Absolutely! For the cases I've seen, CAR seems to work well in adding a structure to how to build and meet user needs. It's a simple way for engineer and designers to envision how the end user experience will be delivered.